Return policy
1. DEFINITIONS
For the purpose of this Return Policy (hereinafter referred to as the “Policy”), wherever the context so requires: a) The term ‘Company’ shall mean ‘Dollar24 Unified Financial Solutions LLP’ a private limited company limited by shares and registered under the Companies Act, 2013 and having its registered office at 507, 5th Floor, KLJ Tower, Netaji Subhash Place, Pitampura, New Delhi - 110034. The Company is the exclusive licensee in Indian Territory of the website and App.
b) The term ‘website’ shall mean www.dollar24.in. “App” shall mean Dollar24 (upcoming), and any other application or software run under the brand name “Dollar24”. Dollar24 is owned by TSLC PTE Ltd, a Singapore-based company, which has licensed Dollar24 mobile application to the Company for perpetual and exclusive use in India. In turn, the Company has sublicensed Dollar24 mobile application to its wholly owned subsidiary, Bhanix Finance and Investment Limited (hereinafter referred to as ‘Bhanix’ or ‘Lender’), which is an RBI registered NBFC. Activities including digital lending are undertaken via the Append this App may be used by other NBFCs as well and the App, and other activities including promotional activities may be undertaken via the App in the future.
c) The term ‘You’, ‘Your’ & ‘User’ shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
d) The terms ‘We’, ‘Us’& ‘Our’ shall mean the website/domain/append/or Bhanix and the Company (collectively referred to as the “Platform”), as the context so requires. This Policy will be applicable to the Company to the extent applicable under the IT (RSP) Rules (defined hereinafter) and the DLG Guidelines to the extent applicable.
2. GENERAL
a) We are committed to safeguarding your privacy and ensuring that you continue to trust us with your personal data. When you interact with us you may share personal information with us which allows identification of you as an individual. This is known as personal data. b) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”) that require publishing the rules and regulations, privacy Policy, refund policy and Terms of Use for access or usage of the Platform. This website is owned and operated by the Company. We confirm that our refund Policy is compliant with applicable laws, associated regulations and RBI guidelines. c) Various non-banking financial institutions are responsible for the loan and other facilities provided through the App. You acknowledge that such non-banking financial institutions, as per the Reserve Bank of India’s (“RBI”) guidelines, will be responsible for their respective contents displayed on the App, loan and other facilities offered. Bhanix reserves the right, subject to prevailing RBI guidelines, in its sole discretion to remove any content or data, information or material from the App from time to time.
d) We shall periodically inform its users, at least once every year, that in case of non- compliance with rules and regulations, privacy Policy, refund policy or user agreement for access or usage of the computer resource. We shall also periodically, and at least once in a year, inform its users of its rules and regulations, privacy policy, refund policy or user agreement or any change in the rules and regulations, privacy Policy, return policy or user agreement, as the case may be. When we collect information from a user for registration on the computer resource, it shall retain his information for a period of 180 (one hundred and eighty days) after any cancellation or withdrawal of his registration.
Our Services:
We strive to provide exceptional service in guiding you towards the most suitable business services via SaaS. This includes explaining policy details, comparing options, and assisting with the application process as per your requirements.
We are a facilitator and displaying the available services from different vendors and seller and we charge for displaying the services and working as a middle-layer between you and buyer.
We only charge you platform fee and no amount is accepted for making any sale/purchase on our platform.
We adhere to stictly non-refund of our platform fee paid for the services and they terminate as per the terms stated at the time of purchase.
Service Fees:
Our consultation and application assistance services are non-refundable.
Contact Us:
We encourage you to ask questions and clarify any doubts before finalizing an order for any services listed on our website.
If you have any concerns after activation of your services please contact us directly. We are happy to assist you in making best user of available services with us
Please Note:
This policy is subject to change. We will update this document and notify you of any changes.
This policy does not waive any rights provided to you by law.